How to Shop?

 

Shop in 3 easy steps

Step 1: Browse through a large selection of goods and services hand-picked for you by OKiBook.
Step 2: Select the goods and services of your choice and add them to your shopping cart.
Step 3: Proceed to OKiBook checkout page, choose your preferred redemption method and payment, and finalise your order. We will send you the corresponding vouchers for you to redeem the purchased goods and services with our partner merchants.

 

Read before you shop
Are my personal information safe?
Yes! 
At OKiBook, we follow the highest standards to keep your personal information safe, and we do not share them with anyone.
 
Are my credit card information safe?
Yes! 
All your credit card payments are encrypted and processed through Shopify Payment one of the leading and safest payment solution provider in the world.
 
How can I receive the items I'm buying?
During the checkout process, you'll have to choose your preferred redemption method for the items you are buying. From one item to another, the available options may vary. The most common options include:
- self pick-up: you pick up the items at a specific location (details included in the item description)
- free delivery (might be subject to conditions such as quantity ordered): handled by a representative of the shop/brand who will directly liaise with you
- paid delivery (might be subject to conditions such as location): handled by a representative of the shop/brand who will directly liaise with you
 
Can I get my items delivered overseas?
All items on OKiBook are available in Hong Kong only. Overseas delivery is not available.
 
When can I receive the items I'm buying?
Items availability and pre-order requirements are specified in the item's description (including self-pick up available dates/time and delivery processing time).
 
Is my order confirmed? 
Once your payment has been accepted, we will instantly email you a payment receipt including with a detailed recap of your order, and individual vouchers for each product bought. Your order is confirmed and does not require further confirmation of the items. A printed copy of your vouchers might be required by the shop/brand representative at the time of redemption.
 
Can I change my order? Can I get a refund?
Once the payment has been successfully processed, your order cannot be changed or cancelled, and cannot be refunded.
For any enquiry related to the quality of the items you received,please contact directly a representative from the shop/brand. OKiBook does not take responsibility for the unsatisfactory quality of the items you purchase.
 
Do I need to register to make a purchase?
You do not need to register to make a purchase on OKiBook. 
 
More questions? 
Please email us at service@OKiBook.com
We're always happy to help!
 
Happy shopping!
 

 

 

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